lanyangyang_41675_39084 | Stripe Developers | Page 1

opaque sonnetBOT Sep 5, 2023, 7:43 AM

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soft kiln Sep 5, 2023, 7:44 AM

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Can you paste the event id here? evt_xxx

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or the payment_intent id pi_xxx

silver grove Sep 5, 2023, 7:44 AM

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Wait for a moment, please

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pi_3NmnVwEgcaDwdQRT0WbIX57A

soft kiln Sep 5, 2023, 7:48 AM

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Hi, the bank didn't return any details about this decline. It's a generic one and we (you as a merchant, and Stripe) wouldn't know the reason

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You can ask your customer to reach out to their bank for more information

silver grove Sep 5, 2023, 7:51 AM

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ok,This situation is not limited by stripes, is it

soft kiln Sep 5, 2023, 7:53 AM

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Yeah, it's the bank and the customer

silver grove Sep 5, 2023, 7:54 AM

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Thank you for the trouble

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