Donnadonna | Stripe Developers | Page 1

ashen runeBOT Sep 1, 2023, 6:13 PM

#

civic sentinel Sep 1, 2023, 6:13 PM

#

Hello! Can you copy paste that serial number into the chat here for me so I can take a look

keen violet Sep 1, 2023, 6:14 PM

#

hey Karbi! sure, here is the number: WPC323225038211

civic sentinel Sep 1, 2023, 6:25 PM

#

Hmmm.... I'm not seeing anything super helpful in our logs

#

Just to double check, you're not connected to this device already through the bluetooth settings ont he device, right?

keen violet Sep 1, 2023, 6:27 PM

#

yea, I haven't connected this WisePad to this device yet, I am able to connected with M2, or connect this wisePad to an ios device, just not able to connect this WisePad to android device

civic sentinel Sep 1, 2023, 6:40 PM

#

Which version of our react native SDKs are you using?

keen violet Sep 1, 2023, 6:40 PM

#

"@stripe/stripe-terminal-react-native": "0.0.1-beta.11",

civic sentinel Sep 1, 2023, 6:49 PM

#

The only thing I can think of is that this is a slightly old version at this point (almost a year old now) and that trying the latest version may help improve connectivity - I'd also try resetting the wisepad3 and seeing if that helps

keen violet Sep 1, 2023, 6:51 PM

#

I have tried the newest verision which is 0.0.1-beta.12, is there anything I should know what I set up wisePad3 if I want to make it works on android ? I want to make I don't missing anything

civic sentinel Sep 1, 2023, 6:53 PM

#

There shouldn't be anything specific you should need to do to get it to work on android - in theory it should just work

keen violet Sep 1, 2023, 6:56 PM

#

hmm I am able to connect M2, so I guess I will work with M2 part first, WisePad3 seems like it's only with ios on my end 😦

civic sentinel Sep 1, 2023, 6:59 PM

#

Yeah I'd recommend trying with the latest version (beta.13) and resetting the device just to see if that helps at all

#Donnadonna