#nishabkumari
subtle sonnet
Hi 👋
Do you have some example invoice IDs that failed to pay so I can take a look?
unkempt plaza
yes, - in_1NlLXeDvzL5KbtwG7oSr0Zum
subtle sonnet
Thanks, looking
Okay the error message I am seeing for this in the related Payment Intent (pi_3NlOmxDvzL5KbtwG2sL2xs9l) is message: "The customer has revoked authorization for this source",
unkempt plaza
let me check few more examples and get back to you
how do i check paymnt intent from cutomer page
subtle sonnet
I don't know how to navigate the Dashboard, we're focused on developers coding integrations with the APIs here
But you could check for the failed Invoices and find the related Payment Intents that way
unkempt plaza
np
i found it
can u also check this - https://dashboard.stripe.com/payments/pi_3NlOmhDvzL5KbtwG1M74fOfU
in which scenario will get this error "Unable to successfully create payment with Alipay"
subtle sonnet
You can see the response as well in the Dasbhoard
Looking into this. It appears AliPay was not available, we could not connect with theyir network.
unkempt plaza
but in this cae, the subscription was cancelled after failure
so there wont be any retry also
subtle sonnet
True
unkempt plaza
why the subscription was cancelled without retry ? we ahve setting enabled for retry 3 times
subtle sonnet
The listed reason is max_payment_attempts. I'm looking a little further
But this invoice only retried once and was immediately marked as failed for max_payment_attempts
unkempt plaza
yes, thats strange , right
subtle sonnet
Yes it is.
subtle sonnet
I think this will require more digging than I can provide here
I think you will need to write in to Support so we can spend more time investigating this issue;
https://support.stripe.com/contact
This chat server is for unblocking developers with code questions about the APIs. I will be happy to investigate this but we will need to do so over email instead of this Discord server.
unkempt plaza
we have opened a ticket with support
but frankly speaking, i got very fast and accurate response from you
and even after 6-8 hours, have not received any response on the ticket
subtle sonnet
I'm happy I was able to offer more rapid assistance. I would respond to that email chain with Support with the specific Invoice ID and ask why the Invoice failed without retries (if you haven't already). That should help get the problem escalated to my team where we can investigate further
hushed heartBOT
subtle sonnet
Okay I was able to get some help from a colleague and we found that we do not retry AliPay. So that is why this invoice failed after a single attempt.