#nathan_blkout
unique scaffold
Hey happy to help but things are a bit too busy for me to read that whole thread. Can you tell me what error you are seeing on those webhooks?
tranquil pagoda
Okay let me 2sec to retrieve an event for example with the error
evt_1NlWbQKybFNJTpVVd7hjSTUU
On this one, and a lots more, i've got this error : Failed to connect to remote host
unique scaffold
Gotcha, and what was tried in the previous thread? That looks like a network connection issue from your server. Have you already made sure that our Webhook IPs are whitelisted? https://stripe.com/docs/ips#webhook-notifications
tranquil pagoda
Yes everything's alright by my side
I already checked that with my mates and with the person on the previous thread
unique scaffold
Gotcha, have you checked your network logs to see if you are getting traffic from our IPs?
tranquil pagoda
Not i don't get anything from weebhook there
unique scaffold
Have you talked to your hosting provider about this?
tranquil pagoda
Only the few webhooks that passed are in logs and are okay, but for those which are in errors state, there aren't in logs file
terse sableBOT
unique scaffold
That error means that we aren't hearing anything back from your server for those messages so unfortunately that means that we don't really have an indication of why the connection is failing. Have you talked to your hosting provider to see if anything is potentially getting blocked at their level?
tranquil pagoda
I called them yesterday, but they told that they aren't available to block any Ip, so they redirected me to you to know what you were sending in the headers requests and what was the response
I know that you won't give me headers details, so what i can tell them to help ?
On the previous thread, you mate did something, but i don't what because i didn't told me anything about this, and it gave me the ability to resend webhooks that failed and it worked at the moment. But for now, it seems like it doesn't hold a long time aha
ancient holly
Hi 👋
I'm jumping in as @unique scaffold needs to go
tranquil pagoda
Hello !!
ancient holly
You can use the Stripe CLI to resend specific webhook events. https://stripe.com/docs/cli/events/resend
tranquil pagoda
Yes but there's almost 280, i'd like it to be automatic if you dare aha 🥲
And as i saw, even if i do it manually, it doesn't work to
too
tranquil pagoda
But in public, everything's work well, that's why i don't understand aha
ancient holly
But in public
What does that mean?
tranquil pagoda
If i access the url directly, in a browser
ancient holly
Okay but that is a GET request. Could your ISP be blocking POST requests?
tranquil pagoda
What does ISP mean ? ^^
ancient holly
Internet Service Provider
tranquil pagoda
Okay i see, and not, nothing is blocked :/
ancient holly
Well unfortunately our webhook events are being sent out by our network successfully but they are not able to connect to your back-end
My colleague reviewed your previous thread and we suggested allow-listing specific webhook IP addresses. Did you do this?
tranquil pagoda
No but i'll see with my host provider again, and i'll come back to you if they can't do anything and if i get more infos
ancient holly
Please try that approach
tranquil pagoda
Yes i'll do that, thank you for your time