MarkS | Stripe Developers | Page 1

shadow geodeBOT Sep 1, 2023, 12:39 PM

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peak vault Sep 1, 2023, 12:40 PM

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The issue above shows when the 3D Auth opens, or after the purchase is confirmed with the 3D Auth. This causes the form to not complete after 3D Auth - for does not complete, show confirmation, or create form entry.

native bane Sep 1, 2023, 12:42 PM

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Hi, unfortunately I don't know how GravityForms integrate Stripe so I can't help with this. They should look into it and if it's actually an issue on our side then they should reach out to us themselves.

peak vault Sep 1, 2023, 12:43 PM

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I have been talking to Gravity Forms, they claim its either Stripe or host issue - have rulled out host

native bane Sep 1, 2023, 12:45 PM

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If it's Stripe then they have to reach out to us, not you.

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I'd love to help but I don't think you can provide enough context about their integraion for us to investigate effectively.

#MarkS