#twinkle0293
pallid field
nimble verge
Hi! Let me help you with this.
Could you please give a bit more context about the issue?
deft tiger
Yeah. So I am trying to connect stripe terminal. It accepts the pairing code, but after that the location fails to connect to the terminal. When I am looking at the network tab under dev tools, I find there is an api call JackRabbitService, which returns 'AUTHENTICATION_FAILURE' error.
When I go to the terminal to check diagnostics firmware ID is unknown, which I believe should have been present.
Firmware version is empty and config version is empty
nimble verge
Yeah. So I am trying to connect stripe terminal. It accepts the pairing code, bu...
Could you please share the screenshot of the error in dev console?
nimble verge
Could you share a bit more? Like the URL etc.
deft tiger
This is a POST call which is giving the above response
I checked the common error codes section here and I could find some errors related to firmware. It's when I realised my terminal doesn't have any firmware details
`Common error codes
F-DOWNLOAD: Firmware failed to download due to connectivity or asset deployment issues. Please contact support if changing your internet connection doesn’t solve the issue.
F-INSTALL: Firmware failed to install due to connectivity or BBPOS server issues. Please contact support if changing your internet connection doesn’t solve the issue.
F-TAMPER-<error_code>: Device tampering error. Please reboot the device to see if that resolves the issue. If not, please contact support.`
nimble verge
Have you tried restarting it?
deft tiger
yeah, multiple times, it says update already up to date and doesn't throw any error
nimble verge
Okay, I would suggest reaching out to Stripe Support and saying you talked to us on Discord. We will take over the case. This way we will have more time to investigate.
deft tiger
got it, sure