#twinkle0293
formal spruce
ok
have you taken a look at this https://stripe.com/docs/terminal/readers/bbpos-wisepos-e#troubleshooting
tired oyster
Yeah
I verified all the steps. My reader version is - 2023-06-12 (version 2.14.3.0)
It shows terminal events connectivity as pending
stripe connectivity passed
hybrid willow
to be clear, what SDK action are you calling when the error happens? And you are seeing this error in the Network tab of the browser devtools?
tired oyster
version_info: {client_type: "JS_SDK", client_version: "1.3.2"}
client_type: "JS_SDK"
client_version: "1.3.2"
Yes, I am seeing it in the network tab of the browser devtools
The updater version is 2.15.5.0
curl 'https://192-168-1-35.y3435ls46dxu7afiax47.device.stripe-terminal-local-reader.net:4443/protojsonservice/JackRabbitService'
-H 'Connection: keep-alive'
-H 'x-stripe-action-id: 45541993'
-H 'content-type: application/json'
-H 'User-Agent: Weave: 7.69.0 | NWJS: 0.55.0 | OS: Macintosh; Intel Mac OS X 10_15_7 | Chrome/92.0.4515.107'
-H 'x-stripe-session-id: 69516211'
-H 'Accept: /'
-H 'Sec-Fetch-Site: none'
-H 'Sec-Fetch-Mode: cors'
-H 'Sec-Fetch-Dest: empty'
-H 'Accept-Language: en-GB,en-US;q=0.9,en;q=0.8'
--data-raw '{"id":1693558808357,"service":"JackRabbitService","method":"activateTerminal","content":"my token","session_token":"","version_info":{"client_type":"JS_SDK","client_version":"1.3.2"},"parent_trace_id":"45541993","device_info":{"device_class":"POS","device_uuid":"pos-nu6tmx66vlt","host_os_version":"Mac OS","hardware_model":{"pos_info":{"description":"Mac OS:chrome"}},"app_model":{"app_id":"Weave","app_version":"chrome-extension://gfkcjgpamboldbfgfjllpjofnhedafeb/index.html"}}}'
--compressed
that's the request
hybrid willow
yep but what SDK call is your code making at the time this error happens?
it's also interesting you're using a Chrome extension, I don't know if the SDK will work there. Has the same integration worked with other readers and it's just this one?
What is the serial number of the reader? (https://support.stripe.com/questions/find-the-serial-number-for-a-stripe-terminal-card-reader-device#:~:text=BBPOS WISEPOS E,beginning “S%2FN”.)
tired oyster
Serial number - WSC513124059966
All the other terminals connect for this location using the same request
hybrid willow
thanks. But overall I don't know, the only references I can find internally to this error message usually end in cases where the reader had to be replaced. Looking at the telemetry for that serial number I do see a bunch of errors. Especially since your other readers work, maybe this one just is in a broken state and needs to be replaced
Either way it seems unlikely to be a coding/API/SDK usage problem in your code so our team can't help much, please write a detailed email to https://support.stripe.com/?contact=true with the serial number, picture of the diagnostic and info screens from the reader, the exact errors, the context that other readers work, and the support team can dig in and escalate.
indigo skiffBOT