#melawong

1 messages · Page 1 of 1 (latest)

jade pulsarBOT
final crag
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Hello, happy to help. Can you tell me how you are trying to add balance and what error you are getting?

rough ruin
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Well, first I was just trying to manually add a balance from the dashboard but I can't even find the button to do so!

final crag
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One common way to fund a connect account is by making a payment with one of our test cards that bypasses pending balance https://stripe.com/docs/testing#available-balance

Test payment methods

Use test cards to validate your Stripe integration without moving real money. Test a variety of international scenarios, including successful and declined payments, card errors, disputes, and bank authentication. You can also test non-card payment methods and redirects.

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Unfortunately I'm less familiar with the dashboard layout here. This server is more geared towards coding questions. Do you know what role you have? I think roles other than admin can add funds but I will need to double check

rough ruin
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I am not sure exactly what role I have but it is definitely not admin. Likely developer or something similar.

But separately, I'm confused about the flow here. We're trying to create a system where we fund users with a certain amount of money immediately once they create an account. I'm confused about where the initial money is coming from though. Is it our company's Stripe balance? Or do we need our own connect account that we've funded and then it would pull from that...?

final crag
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Yes, you would be transferring funds from your account's balance, there isn't a separate connect balance for this as far as I know

rough ruin
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Ohhh top-up. I understand. Ok I'm going to try that.

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Thank you!

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Can you confirm, when adding the amount via the API to the top-up request, is that amount in dollars or cents?

final crag
rough ruin
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Thank you so much! I assumed but wanted to double check since it didn't specifically state it.

jade pulsarBOT
rough ruin
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Hi, I'm still having trouble adding a balance to my account. All the documentation keeps sending me in a loop that tells me to add a balance manually from the dashboard and also to update my payout settings to manual, however when I follow that link it just redirects me to the dashboard homepage.

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It looks like I need to be an admin to do this, but I want to confirm before I take this up the chain of command at my company. Is there absolutely no way I can simply test out this integration unless we change those settings on prod?

agile umbra
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Hi 👋

Are you a Connect Platform account?

rough ruin
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I think so! I'm hoping that's what I set up successfully earlier today.

agile umbra
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Can you share an account ID?

rough ruin
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acct_1KLyGwLGyhzwZ4pe

agile umbra
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Okay so that is looking good

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Although you are correc, the button is not available unless you are an Admin. Our docs mention this

Note
Only team members with administrator access to the platform Stripe account and who have enabled two factor authentication can add funds.
https://stripe.com/docs/connect/top-ups

rough ruin
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Ok, so even in test mode, this is just something I cannot do. Got it. Thank you!

agile umbra
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Yup, sorry i don't have better news

rough ruin
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All good! Thank you for your help!!