#thabi_55359
mellow bone
finite sundial
Hello! Give me a minute and I can take a look
finite sundial
Hmmm... I'm not sure why just the once CNAME record wouldn't be working
hallow kettle
so when i refresh the bounce record toggles to bounce
and when i hit try verifying it changes to bounce.wedraft.co
like it bounces between the two
finite sundial
https://stripe.com/docs/payments/account/email-domain#troubleshoot-dns
Ah, you're problably hitting the third thing we mention here
Make sure the added record names don’t include your domain twice. Some providers automatically append DNS record names with the domain name. For example, to create a record with the name bounce.example.com, enter only bounce in the Name field.
hallow kettle
Type: CNAME
Name: bounce
Value: custom-email-domain.stripe.com.
then changes to
Type: CNAME
Name: bounce.wedraft.co
Value: custom-email-domain.stripe.com.
finite sundial
Yeah if you add bounce then your hosting provide probably automatically interprets that as the correct thing
hallow kettle
Okay i removed the ( .wedraft.co) on the CNAME and hit verify and it still gave the error
finite sundial
It wouldn't just work immediately though, right? You need to wait for the changes to propagate
and have you spoken to your hosting provider yet just to make sure you're following their expected format?
hallow kettle
I am the hosting provider hahahah
using Name Cheap
its strange the other field propagated instantly
fields when they had errors
finite sundial
Yeah I mean have you talked to NameCheap about this - just to make sure you're not doing anything unexpected
hallow kettle
no, ill reach out,
hallow kettle
Thank you Karbi they did help, i had a duplicate TXT filed with the domain name in the host field and one with the @ and somehow it affected the CNAME validation check on your end
finite sundial
👍 glad you got it all sorted out!