#savlundi
hexed swift
random zodiac
Hello! How are you registering the reader? I assume you're using the JS library we provide?
stray sparrow
that is correct, yes
random zodiac
gotcha - let me see what I can find on my end
stray sparrow
sorry, i just realized that i LIED and we did not use the JS library
we connect the terminals via the stripe API to our app
this could be helpful it gives the console information
random zodiac
👍 let me take a look
If you generate a new registration code for the reader do you still see the same issue?
I'm guessing this registration code was created > 2 hours ago and has since been expired which is why it's failing
If you go to your reader settings I think you should be able to tap "Generate pairing code" to get a new one
stray sparrow
i just regenerated and attempted again and this is what i got
i get either this message or the other message everytime i try to connect it
i have a secondary way to connect and this is what happens
random zodiac
It looks like what's happening is that there is a successful registration happening at first (you can see it in this request req_OFDN9ByAk1sLhx) but then somethign on your end is immediately going and deleting the reader that you just registered (req_NrOD4xcW6UwhPp). I assume htis then invalidates that registration code for future usage
Do you know what code on your end is triggering the "Serial number does not match the reader" error?
stray sparrow
the light-buyer-dazzle one just did that when i sent this to you
random zodiac
That's an error on your end, not ours so it must be something on your code that's not behaving as expected
stray sparrow
could this also be an issue with it being a staging enviroment vs production?
random zodiac
It's possible - where in your code are you triggering the "Serial number does not match the reader" error? If you have code on your end that's checking that serial exists in a database or somethign that could maybe explain the error
stray sparrow
thats a really good question that i dont currently know the answer to. I am the product manager and our dev team is in CZ so i am not able to figure that out at this exact moment
random zodiac
Yeah I think that's the key here - you'll want to check with your dev team on why/how that error is triggered because I think something is failing there and it's causing you to delete the reader (despiate registration succeeding)
stray sparrow
ok cool, thanks for helping me try to figure this out. I will get with them and see what we can figure out.
random zodiac
👍