#eskimo_dev
near lagoon
vital vortex
Hi there
chrome temple
hello
vital vortex
Yeah you shouldn't really do it that way. If they ask for a refund you just refund the full amount regardless of whether the FX rate has changed.
chrome temple
well, we're doing a partial refund, since they forgot to use their coupon code
i just don't understand how the numbers don't add up that the api is returning
chrome temple
ok so our price is 399.99 in cad the customer apparently paid 553.58
we got 396 it seems and it says the exchange rate is 0.715339
so that adds up that way, but if i try to use that same rate of 0.715339 to go from 396 to cad, it comes out as 508.73?
vital vortex
Oh yeah there is a built in FX fee as well
chrome temple
so the customer pays that fee?
vital vortex
For US businesses there is a 1% FX fee
If you are trying to issue a partial refund then you know the partial amount that they are owed back right?
chrome temple
yes, that's easy to calulate based on the rate, but what if we're gonna give a full refund, i still need to be able to calculate the full amount properly
vital vortex
The full amount is just refunding the 399.99
Have you read through https://stripe.com/docs/currencies/conversions#conversions-disputes-refunds ?
That explains it mostly:
The amount deducted from your merchant balance depends on the current rate and this amount might be more or less than the original payment. The customer is always refunded the exact amount they paid and in the currency they paid in, regardless of any rate fluctuations.
chrome temple
but you refund in the customers currency, not yours
so i need to calculate how much to refund them
vital vortex
I don't understand. You don't specify an amount at all for a full refund
chrome temple
oh?
so not putting amount is a full refund?
don't you need to put an amount?
ohhh nevermind, the amount is optional, no amount is full
chrome temple
ok i can work with that
still confused why the amounts aren't adding up to what the customer paid though
vital vortex
The amounts won't be the same because the 1% FX fee is charged when that currency conversion takes place.
vital vortex
Do you have a specific PaymentIntent ID I can look at
chrome temple
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vital vortex
How are you performing your calculation
I'm wrong actually and the FX fee is built into that exchange rate you see
If you simply do 396/.715339 then it comes out to 553.58
chrome temple
oh wtf
vital vortex
😂
chrome temple
i was making it way more complicated
i was doing 1 - the rate, then + 1 then * the sale amount
vital vortex
lol yeah that's not gonna work
chrome temple
never dealt with conversion shit before
vital vortex
Glad we got it sorted out !
chrome temple
thanks for making me feel like a moron
vital vortex
Any time