mattdotmatt | Stripe Developers | Page 1

old gobletBOT Aug 30, 2023, 2:49 PM

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oak hinge Aug 30, 2023, 2:50 PM

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In the Customer Portal it looks like the customer can add a DD as a payment method and use that to make the failed payment

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But this might take a number of days to come through and really we'd like them to make a card payment there and then

summer axle Aug 30, 2023, 2:54 PM

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Hi there 👋 thank you for that clarification. I'm not sure if that is controllable via the API and a portal configuration, but I'm seeing a setting that might do what you're hoping for in the Customer Portal settings with the dashboard.
https://dashboard.stripe.com/settings/billing/portal
I would suggest trying to change the types of payment methods that are accepted via Payment method -> Accepted payment methods -> manage on that page.

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oak hinge Aug 30, 2023, 2:56 PM

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thanks toby, ill have a look. i think if i turned that off then customers wouldnt be able to add direct debits for future payments, but ill experiment

summer axle Aug 30, 2023, 2:59 PM

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That would be my leading concern with that approach.

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Please let me know if that is a limitation that you run into, if so I don't think what you're trying to accomplish with the Customer Portal is currently possible. But I can file feedback that it is something you'd like to see added if that is the case.

#mattdotmatt