JacquesVivi | Stripe Developers | Page 1

dull snowBOT Aug 30, 2023, 9:03 AM

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rugged garnet Aug 30, 2023, 9:04 AM

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Hi, have you tried reaching out to regular support? https://support.stripe.com/?contact=true

orchid rain Aug 30, 2023, 9:05 AM

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Yes we try. But this is the first level of support and the issue is currently critical in production

rugged garnet Aug 30, 2023, 9:08 AM

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Do you have an account manager?

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I can't help with anything like this, unfortunately. You must wait for the Support to come back to you on this.

orchid rain Aug 30, 2023, 9:10 AM

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She is on vacation :/

dull snowBOT Aug 30, 2023, 9:14 AM

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south raft Aug 30, 2023, 9:15 AM

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👋 taking over for my colleague. Let me catch up.

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would you mind sharing your account ID?

orchid rain Aug 30, 2023, 9:24 AM

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acct_18k9jSK5IWeP9lF8

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Apparently my colleague had the support and they will study the problem. But if there is a way to unblock this problem for the next few days it would be extremely valuable

south raft Aug 30, 2023, 9:28 AM

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I will let you continue working with our support team on this outside of discord

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if you need any help in the future regarding your API integration don't hesitate to come back to discord we're glad to be able to help

#JacquesVivi