#sanji233
manic mauve
abstract zephyr
This is when you update the system? I see the error is more of not connected to reader
rare grail
I haven't updated the system. This POS is my first connection and it seems like the POS is updating the system itself
class=ProxyReaderListener message=onReportReaderSoftwareUpdateProgress(0.13265306)
abstract zephyr
Okie, can you provide your full code and the Doc link you are following?
cedar cloud
Hi! I'm taking over from my colleague. Please, give me a moment to catch up.
rare grail
Okay, thank you. We are about to lay the equipment, but now we are encountering this problem
cedar cloud
Does this prevent you from continuing the integration?
rare grail
Yes, if you look at the log file, the POS will first update the system and then interrupt, so we cannot connect to it normally
cedar cloud
It says the USB is disconnected, is it something you're doing?
rare grail
I didn't do these things. The device has been stable in one place and hasn't moved during this period
Although the USB was disconnected, the connection was quickly reestablished and the upgrade began, repeating the process all the time
cedar cloud
Although the USB was disconnected
By who?
rare grail
What I mean is that the log shows USB disconnected, but we did not activate POS
cedar cloud
Are both readers connected at the same time?
rare grail
No, only one device is connected at same time
cedar cloud
I have to ask this: have you tried restarting it?
cedar cloud
I see. I would recommend you to write to Stripe Support so we can take more time to look into this: https://support.stripe.com/?contact=true
You can say you talked to us on Discord, so our team takes over your case.
rare grail
ok,thank you
cedar cloud
Happy to help!