outrageous_raccoon_69422-account-support | Stripe Developers | Page 1

lapis meadowBOT Aug 29, 2023, 4:05 PM

#

hidden hearth Aug 29, 2023, 4:05 PM

#

@bitter pawn you need developers to build an integration for your

#

xu-connect-integration

bitter pawn Aug 29, 2023, 4:06 PM

#

This is weird. We are a small business. How can I afford a developer for this

hidden hearth Aug 29, 2023, 4:06 PM

#

@bitter pawn I don't know, I have no context on the email you received. Please work directly with our support team for help: https://support.stripe.com/contact

bitter pawn Aug 29, 2023, 4:07 PM

#

They don't reply me. It's already 3 three weeks and all they say is please wait for updates

#

Hi Shaojing,

Thank you for patiently waiting for our response in relation to your account status.

We sincerely apologize for the delay as we are still investigating your case. Your account was rejected due to violation of terms of service.

Upon checking your account, I was able to identify that you should be integrating Connect for your business type, so that each source of funds has its own Stripe account.

To learn more about Connect, visit:
https://stripe.com/docs/connect

Meanwhile, this account is under review and we'll be in touch with you as soon as we have an update to share.

In case of any further questions, please feel free to reach out to us.

Regards,
Tushar

#

It's the email they sent

hidden hearth Aug 29, 2023, 4:08 PM

#

@bitter pawn Please work with our support team for help: https://support.stripe.com/contact

bitter pawn Aug 29, 2023, 4:09 PM

#

They don't reply me with actual information.

Screen_Shot_2023-08-29_at_12.08.29_PM.png

#

It's already 3 weeks.

#

We are going to shutdown and everyone will be unemployed if the payment doesn't work

#

They don't reply through emails but chat and phone calls are not working

lapis meadowBOT Aug 29, 2023, 4:13 PM

#

outrageous_raccoon_69422-account-support

#

@bitter pawn :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

bitter pawn Aug 29, 2023, 4:14 PM

#

The customer service is dead

lapis meadowBOT Aug 29, 2023, 4:14 PM

#

@bitter pawn :question: Have a non-technical question, account issue, or need one-on-one support? We wish we could help, but this community is focused on developers and technical discussions. Our support team will be able to assist you better than we can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

bitter pawn Aug 29, 2023, 4:14 PM

#

can you connect me to someone with support?

#outrageous_raccoon_69422-account-support