#scubastereo
1 messages · Page 1 of 1 (latest)
Hi 👋 that doesn't sound expected, but I'm not entirely certain. Can you share more details?
Sure, are payment intent IDs and Payout IDs okay to share here?
Yes
We had a user submit a payment intent - one of those delayed success payments - pi_3NiHmp2HLTfYYsnZ1OLCFLU1
The payment intent succeeded 8/29/23 ~12pm according to the stripe dashboard, and I think we got a webhook right about the same time.
We got a Payout succeeded at 8/29/23 at 1:05am, which included the aforementioned Payment Intent.
Processing Payout webhooks is a new thing for us - so it was surprising seeing that a Payout included a payment intent that had apparently not yet succeeded.
Oh and the payout was po_1NjuCq2HLTfYYsnZ1Y5b4ied
Thank you, taking a look to see if anything jumps out at me.
Sorry, nothing is catching my eye, and I'm going to suggest bringing this to our Support team as I believe they're more familiar with this timing than we are in this forum:
https://support.stripe.com/?contact=true
The only thing I'm noticing, is that the Balance Transaction associated with the charge/payment has an available_on date of 8/29 at 12:00 AM, so I'm not sure if that is why the funds were paid out before the intent went into a succeeded state.
Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.
Okay, thank you for your time!