Djordje | Stripe Developers | Page 1

rustic lodgeBOT Aug 28, 2023, 2:41 PM

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slender leaf Aug 28, 2023, 2:44 PM

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Hello 👋
What issue are you having?

pallid lichen Aug 28, 2023, 2:48 PM

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Hi .. let me explain the situation it self first ... we creating payment through Stripe Dashboard and then we want to use webhook to catch up one of the events ... (and I believe chrage.succeed could help with that) ... and then we want to transfer that money to connected account ..so I created code like this:

var connectedAccount = charge.Currency.ToLower() == "usd"
? ConfigurationManager.AppSettings["StripeCOD:ConnectedAccount:US"]
: charge.Currency.ToLower() == "cad"
? ConfigurationManager.AppSettings["StripeCOD:ConnectedAccount:CA"]
: string.Empty;

        if (connectedAccount == string.Empty) throw new ArgumentException("Wrong currency");

        var options = new TransferCreateOptions
        {
            Amount = charge.Amount,
            Currency = charge.Currency,
            SourceTransaction = charge.Id,
            Destination = connectedAccount,
        };
        var service = new TransferService(_stripeClient);
        await service.CreateAsync(options);

and I believe .. it should work but when I run it I got this message from stripe:

"Message: Funds can't be sent to accounts located in US because it's restricted outside of your platform's region; please contact us via https://support.stripe.com/contact for details. | ErrorCode: transfers_not_allowed | Decline Code: "

what we should do to fix this issue ?

slender leaf Aug 28, 2023, 2:49 PM

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The error code is quite clear, no?
Transfers are not allowed to US which is outside your platform region.

What country is your account located in?

pallid lichen Aug 28, 2023, 2:50 PM

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US

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eventId: evt_3NhxakAzfKxAhBOW2leIX0R7

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where I can see my platform region in Stripe ?

slender leaf Aug 28, 2023, 2:54 PM

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Your platform account is based in canada
acct_1M9ZrLAzfKxAhBOW

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On this page, if you scroll all the way down
https://dashboard.stripe.com/settings/user

Stripe Login | Sign in to the Stripe Dashboard

Sign in to the Stripe Dashboard to manage business payments and operations in your account. Manage payments and refunds, respond to disputes and more.

pallid lichen Aug 28, 2023, 2:57 PM

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where do you see that that account is based in canada ?

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I just see login session : Serbia

slender leaf Aug 28, 2023, 3:00 PM

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Are you sure you're logged into the right account?
The request you shared was made from the account acct_1M9ZrLAzfKxAhBOW

pallid lichen Aug 28, 2023, 3:00 PM

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yes

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Livingston COD ...

slender leaf Aug 28, 2023, 3:01 PM

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The request was made from livingston cod yes

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On my end it shows the account is registered in canada

pallid lichen Aug 28, 2023, 3:04 PM

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I'm not the owner of that stripe account (Livingston) .. I'm just programmer ... so what we should do in order to make it work ?

#Djordje