#mxmklr1

1 messages · Page 1 of 1 (latest)

pale summitBOT
lilac grail
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Hello, our support team can be reached from this page:
https://support.stripe.com/?contact=true
This server is for coding questions so unfortunately we can't help with account issues like our support team can.

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

thick ridge
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Ok - we have another coding question

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We are based in Germany and have attempted to implement the Stripe Connect solution. However, we encountered an issue during the onboarding of accounts (sellers). Stripe requires information about a legal entity, which a private seller may not have. Is it possible for us to implement a solution for this? We noticed that for US customers on the Stripe Demo at https://rocketrides.io/, selecting an individual as a US customer does not require additional legal entity information. However, when we switch to Germany, this information is required. We encountered the same issue when trying to create a connected account on the Stripe Connect dashboard

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Could you please advise us on how to proceed? Still going to support?

lilac grail
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Yeah I think in that case asking support would be the way to go. The business_type, country, and capabilities that you pass in are what determines the account requirements when your users open the onboarding page and the API can't really affect what is required otherwise. Our support team may know if there is some way to not have those be a requirement for your needs. https://stripe.com/docs/api/accounts/object#account_object-business_type

Stripe API reference – The account object – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.