jack11sparrow | Stripe Developers | Page 1

tardy templeBOT Aug 28, 2023, 9:34 AM

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earnest smelt Aug 28, 2023, 9:34 AM

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Hi there!

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Can you share the subscription ID (sub_xxx)?

nimble locust Aug 28, 2023, 9:35 AM

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sure
"sub_1Nj70xFBOk0mujJ7kEZ9Qmpf"

earnest smelt Aug 28, 2023, 9:42 AM

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Thanks! Give me a few minutes to look into this.

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but renewal still failed
Why do you say that? I don't see any failed payment

nimble locust Aug 28, 2023, 9:47 AM

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its a subscription
so it should be renewwd after a day right?

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why do we no receive any invoice.paid webhook request after a day?

earnest smelt Aug 28, 2023, 9:48 AM

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The payment method is correctly set. However I see the invoices are still in draft status... looking into this.

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Oh I fund the issue

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Stripe sent you a webhook event invoice.created here: https://dashboard.stripe.com/test/events/evt_1NjTW1FBOk0mujJ7JelG6oiS

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But your server returned a 500 error. In this case the invoice stays in draft status for three days instead of an hour.

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So if you want the invoice to be finalized and paid, you shoudl fix your webhook endpoint.

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This is expained here: https://stripe.com/docs/billing/subscriptions/webhooks#successful-invoice-finalization

nimble locust Aug 28, 2023, 10:00 AM

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what if we stop listening to this webhook, will that fix it
we only care about invoice.paid

earnest smelt Aug 28, 2023, 10:01 AM

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what if we stop listening to this webhook, will that fix it
Yes that should work also

nimble locust Aug 28, 2023, 10:01 AM

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okay also one more thing is there any way to check this without waiting for a day

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it takes a lot of time, as for one small fix we need to wait another day

earnest smelt Aug 28, 2023, 10:03 AM

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Yes, use Test Clocks: https://stripe.com/docs/billing/testing/test-clocks

nimble locust Aug 28, 2023, 10:09 AM

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thanks

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it will work for subscription too right?

earnest smelt Aug 28, 2023, 10:13 AM

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Yes, that was created specifically for subscriptions.

#jack11sparrow