jasonfish568

[weary acorn]

Hi there, so have you saved your customer portal settings?

[remote mango]

Yes. Only for the platform stripe account as instructed by the documentation

[weary acorn]

Hi! Can you share the request ID (req_xxx)? Here's how you can find it: https://support.stripe.com/questions/finding-the-id-for-an-api-request

[remote mango]

$session = $stripe->billingPortal->sessions->create([
'customer' => $customer->stripe_customer_id,
'return_url' => env('FRONTEND_URL') . '/mre/subscriptions',
], ['stripe_account' => $company->stripe_connected_account_id]);

I also included the stripe_account for the connected account.

One sec

[weary acorn]

Ok, so you are creating a portal session on the connected account.

[remote mango]

req_ncHnbBlAuVsmfl

[weary acorn]

have you saved the settings in the connected account as well?

[remote mango]

Should I also set the setttings for the connected account?

[weary acorn]

Yes because you are creating the session on the connected account (i.e., since you have included the stripe_account)

[remote mango]

I have also set the settings on the connected account

Oh I think I used the wrong account id

let me double check

[remote mango]

Please close this chat, I am now able to create the url. Thanks so much.