daniel.fractional

[errant kiln]

IIRC there's a window of time for accessing that info. Do you have a Request ID that I can look at?

Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

[viscid vault]

the error message is

This information is available for a limited amount of time. If you are receiving this error, that window (24.0 hours) has passed.
but we're calling the api within minutes

yes let me grab that for you

here's one req_qGiC5iUrxM4EHP

[errant kiln]

Hmmmm... okay, digging now. Will circle back

[errant kiln]

So it looks like the 24 window starts when the Financial Account is created, rather than when the Payment Method is created

For this Customer, it was created on 2023-8-8: https://dashboard.stripe.com/logs?object=cus_OPlIUgocFLdYqC&starting_after=1691524245-req_aOgxPC9mA1WES5

[viscid vault]

i see

that would make sense

if we want to access the corresponding payment method > 24 hours, we would have to create a new financial account for the customer?

apologies as i didn't write this flow on our end and have minimal context on how everything works end-to-end

[quasi kiln]

No worries, yes if you need to attain these details you would.

[viscid vault]

ok, i think that's enough context for me to poke around and figure out a path forward

thanks for the help! i'll check back in if i have any more questions