#savlundi
dire knot
elder shuttle
What reader are you using? And how were you notified that WPA3 wasn't supported?
olive pawn
someone from your team earlier told me that and sent me this document. I am using the WisePOS E
So for instance, i cant connect the terminal to our wifi at our office to test this device on our staging servers
i can only connect it to the hot spot on my phone
elder shuttle
Hmmm... let me grab a colleague and confirm
I think that WPA-3 is supported. That doc you linked doesn't necesarilly exclude it from being used. Have you tried to connect to a WPA-3 protected network that you're the admin for?
olive pawn
i am not the admin for our office wifi
even if i tried it at home, im not sure how it would know im the admin but even more so, what happens if they are trying to use these at an event at a hotel and need to connect to wifi and its WPA3
elder shuttle
As long as the device and POS system are on the same network, I'd imagine it would work fine. I've set this up in the office myself on wifi (though I don't know what level of WPA we had at the time) and it worked as expected
olive pawn
the issue is that i cant even get it connected because its not supported. I get the password protection part but im at a loss on how we can get around that
elder shuttle
the issue is that i cant even get it connected because its not supported
I'm confused. You say it's not supported, but you pointed to some docs to explain it earlier. Are you given an error? Like, what is actually happening that's blocking you from connecting?
olive pawn
im just trying to understand how in cases where our customers are using these devices, what if their building is WPA3 security level on their internet and it just doesnt connect, there is no error or anything that comes up explaining why this its not connecting
elder shuttle
Have you tried this before? Did you have the password to the non-public wifi AP when you attempted it?
olive pawn
i guess the answer is no, but thats why were testing it. I'm going to do some investigating on my end by taking it to places where our customers frequent for their events and see if i can get things connected
elder shuttle
That's fair. For what it's worth, I've run a Terminal system with a barebones POS at events before and all I needed was a non-public AP. I've never explicitly tested it with WPA-3 to my knowledge, but WPA-3 has been around since 2018, so I would expect Terminal to support it
olive pawn
yeah, i would too. However, it says right in the documentation that it doesnt which is odd. Were a SaaS spplication but everything is web based rn
workin on a mobile version
elder shuttle
Yeah, I can understand the hesitation there. Let me dig just a bit more before calling this thread solved, as I would hate for you to have to literally drive to a hotel to test this.
olive pawn
haha i apprecaite it thank you
elder shuttle
Which device are you using right now? Wisepos E? p400?
olive pawn
BBPOS WisePOS E
elder shuttle
I've contacted the resident network wizard. Be back with answers (hopefully) shortly.
olive pawn
you are the best, thank you
elder shuttle
Unfortunately I haven't done any real net admin work since before WPA-3 was invented, so testing this on my own would take a sluggish amount of time.
olive pawn
understandable. this is also my first time working with the hardware so its all new to me and i only have documentation to go off of
and i have to have all the answers to be able to guide clients
elder shuttle
That's fair. Well, plot-twist, it looks like the BBPOS WisePOS E doesn't support WPA-3, which is a bit surprising to me.
olive pawn
does the other one? The more expensive option
elder shuttle
Doesn't look like it. At least, not yet.
olive pawn
who do we put the request in to hahah
elder shuttle
I can add that on my end so that it's on the product team's radar!