#hugoLeo
fast vault
lime verge
Why specify billing_cycle_anchor? The first full invoice will always be at the end of the trial anyway
Also, I thought above should work
Can you share a subscription id where this isn't occurring?
lucid lake
in testing environment sub_1Nj5mxGtA4lmrOKzIqlAzFrK
this subscription is currently in trail, but should be expire in 5 mins, however, I can see some other subscription with same setup, which don't auto get cancel by trail end
lime verge
however, I can see some other subscription with same setup, which don't auto get cancel by trail end
Can you share that one?
That's the one I need to see
lucid lake
this one now expired already and is still active
lucid lake
sub_1Nj5vhGtA4lmrOKzQ1LdzU59
this is another one that is currently in trail and will be expired soon. I found it's not being cancelled immediately after trail ends
it remain active for a short period of time after the trail ends, and then get cancelled
lime verge
Yeah I mean it's test mode, so things don't always happen instantly
But that should also cancel here pretty soon
lucid lake
id
:
"sub_1Nj5vhGtA4lmrOKzQ1LdzU59"
renewalDate
:
1724615365
started
:
1692992665
status
:
"active"
if you look at it now, the trail already ends but the stauts is still active... this is causing some issues for the customer since we are using that status to tell if they are currently with our plan
lime verge
That's a test mode sub though
Is this also happening in live mode? Can you provide an example?
lucid lake
this is not released yet because of this issue
lime verge
Yeah but this shouldn't happen in live mode
There's sometimes delays with events in test mode
It's not as snappy
lucid lake
what is the time frame that the delay might exist? up to how long?
for example this one sub_1Nj5vhGtA4lmrOKzQ1LdzU59
lime verge
We don't publish numbers on this
lucid lake
it should be canceled at 3:49 but it's 4:00 now and more than 11 mins
and now it's still active
lime verge
AFAIK that's correct