Alan Shortz | Stripe Developers | Page 1

barren pawnBOT Aug 25, 2023, 5:49 PM

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cinder lintel Aug 25, 2023, 5:50 PM

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Were their any upgrades or deprecations from Stripe's end yesterday that would be causing our application to have trouble discovering and connecting to the readers on the network?

reef solar Aug 25, 2023, 5:51 PM

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Hello! This is a wisepos e right?

cinder lintel Aug 25, 2023, 5:51 PM

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because we haven't change anything on this app specifically in quite a while - and we've had issues at multiple different locations over the past two days which would signal that it's not isolated to a specific network config

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yes WisePOS-E

reef solar Aug 25, 2023, 5:51 PM

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And can you share an example reader serial number I can take a look at?

cinder lintel Aug 25, 2023, 5:52 PM

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reef solar Aug 25, 2023, 5:58 PM

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thanks! let me take a look

cinder lintel Aug 25, 2023, 5:59 PM

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thanks keep me posted

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apprecaite your help!

sterile ginkgo Aug 25, 2023, 6:07 PM

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Hello! It looks like your router is trying to force the reader to use IPv6, which it doesn't support. Do you have access to the router's settings?

#Alan Shortz