benjaminlbz | Stripe Developers | Page 1

sudden badgeBOT Aug 25, 2023, 5:40 PM

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scenic forge Aug 25, 2023, 5:41 PM

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Are you connecting your users through oauth? Or a different flow?

untold canyon Aug 25, 2023, 5:41 PM

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Oauth yes

scenic forge Aug 25, 2023, 5:45 PM

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Do you konw what their account ID is so I can take a look?

untold canyon Aug 25, 2023, 5:51 PM

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yes: acct_1L5di7FKeGFqewo7

scenic forge Aug 25, 2023, 5:54 PM

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Yeah so the issue here is that this account is already connected to another platform that is considered the "controlling platform" (which means that platform wants to enforce that they're the only one who has read/write access to that account). You'd need to write into support (https://support.stripe.com/contact) to see if there's a way around this

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

untold canyon Aug 25, 2023, 5:57 PM

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I see, can we ask the other platform to change their settings?

scenic forge Aug 25, 2023, 5:57 PM

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You could try, but that platform would have to write into support as well in order to change it

untold canyon Aug 25, 2023, 5:58 PM

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Or is there another way to connect a stripe account other thatn oauth?

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that would allow the connection to work

#benjaminlbz