battbot | Stripe Developers | Page 1

celest swanBOT Aug 25, 2023, 4:57 PM

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spare atlas Aug 25, 2023, 4:58 PM

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Hi 👋

I"m not seeing any reports of major outages. Do you have some reader serial numbers I can investigate?

uneven zodiac Aug 25, 2023, 4:58 PM

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WSC513212023799

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req_SaF9s6XDnS3KRY

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Also our app on device terminal is acting up

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WSC513142024026 tmr_FNhSFA6qk21oFq

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spare atlas Aug 25, 2023, 5:06 PM

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Had you recently made any changes to the app you installed on the device?

uneven zodiac Aug 25, 2023, 5:08 PM

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nope

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hasn't been updated in months

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this reader was working fine yesterday

spare atlas Aug 25, 2023, 5:11 PM

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Okay, I'm reaching out to colleagues to see if there is anything I might not be aware of

uneven zodiac Aug 25, 2023, 5:15 PM

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Thank you

celest swanBOT Aug 25, 2023, 5:17 PM

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spare atlas Aug 25, 2023, 5:32 PM

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Hi, we are still looking into this but can you confirm your merchants are experiencing this are on different networks?

uneven zodiac Aug 25, 2023, 5:34 PM

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yes

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the app on device is on mobile network

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the other one is on store network

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the other one on store network now is working well

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it wasn't working for 30mins between 12:30 and 1pm EDT

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but the app on device is still not working

spare atlas Aug 25, 2023, 5:37 PM

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Okay. On our end we were seeing network connectivity errors for the reader ending in 3799. We are still looking into reader 4026

crystal basalt Aug 25, 2023, 5:48 PM

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👋 hopping in here since snufkin has to head out - we're still looking into the issues with your app on device reader

uneven zodiac Aug 25, 2023, 5:54 PM

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crystal basalt Aug 25, 2023, 6:00 PM

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The folks from the terminal team that handle apps on devices said they would reach out to you through email (it sounds like you already wrote in to them)

uneven zodiac Aug 25, 2023, 6:31 PM

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yes i did

#battbot