adrian.1437 | Stripe Developers | Page 1

low pulsarBOT Aug 25, 2023, 9:17 AM

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trim marten Aug 25, 2023, 9:17 AM

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Hi there!

tropic sluice Aug 25, 2023, 9:17 AM

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hello 🙂

trim marten Aug 25, 2023, 9:18 AM

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If account debit are not supported in your case, I see a few other options:

Reverse an existing transfer: https://stripe.com/docs/api/transfer_reversals/create
Or next time you plan to send money to the connected account, deduct the amount they own you

tropic sluice Aug 25, 2023, 9:20 AM

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so for the context, when the customer makes dispute,
stripe is charging the platform instead of the client/connected account?
we want to make an adjustment that the client will shoulder the dispute amount + $15 stripe fee

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so what we did is to
stripe.Transfer.create()

then when dispute has won, we will receive a webhook then make a transfer reversal

trim marten Aug 25, 2023, 9:22 AM

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What do you mean by "client" here? The connected account?

tropic sluice Aug 25, 2023, 9:24 AM

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yeah the connected account

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transfer = stripe.Transfer.create(
amount=total_dispute_amount,
currency=dispute.currency,
destination=platform.id,
stripe_account=connected_account_id,
description="Charge dispute amount and fee by the platform",
)

trim marten Aug 25, 2023, 9:25 AM

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what type of connected account are you using (standard, express, custom)? And what type of charges (direct, destination, separate charges and transfers)?

tropic sluice Aug 25, 2023, 9:30 AM

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connected account is using express
separate charges and transfer

trim marten Aug 25, 2023, 9:31 AM

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separate charges and transfer
Then yes it's the platform who is responsible for Stripe fees, refunds, and chargebacks.

tropic sluice Aug 25, 2023, 9:32 AM

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yeah so we have a connected account that is located in canada

trim marten Aug 25, 2023, 9:32 AM

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So it's up to you to create a transfer reversal, or like I said above, deduct the amount the connected account own you in the next transfer.

tropic sluice Aug 25, 2023, 9:39 AM

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transfer = stripe.Transfer.create(
amount=total_dispute_amount,
currency=dispute.currency,
destination=platform.id,
stripe_account=connected_account_id,
description="Charge dispute amount and fee by the platform",
)

but when I do this I got and error Account debits are not supported from CA to GB

trim marten Aug 25, 2023, 9:40 AM

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This is not a transfer reversal, but a regular transfer.

tropic sluice Aug 25, 2023, 9:40 AM

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sorry I believe we are using destination charges

trim marten Aug 25, 2023, 9:42 AM

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sorry I believe we are using destination charges
Got it, but that doesn't change what I said above.

tropic sluice Aug 25, 2023, 9:47 AM

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so this is regarding the chargeback during the dispute.

so should I use stripe.Transfer.create_reversal? so where do I get the transfer_id?

trim marten Aug 25, 2023, 9:49 AM

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Destination Charges create a transfer. You can find it in the PaymentIntent -> Charge -> Transfer https://stripe.com/docs/api/charges/object?lang=node#charge_object-transfer

#adrian.1437