ferterahadi | Stripe Developers | Page 1

topaz mangoBOT Aug 25, 2023, 6:27 AM

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fading latch Aug 25, 2023, 6:29 AM

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What is the TerminalErrorCode? https://stripe.dev/stripe-terminal-android/v1/com/stripe/stripeterminal/model/external/TerminalException.TerminalErrorCode.html

proven furnace Aug 25, 2023, 6:30 AM

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in production, my system logged this error message "Failed to retrieve payment method data"

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need your help to find the TerminalErrorCode associated to that error message

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yes @fading latch the TerminalErrorCode

looking at this doc https://stripe.dev/stripe-terminal-android/v1/com/stripe/stripeterminal/model/external/TerminalException.TerminalErrorCode.html

I have no idea what TerminalErrorCode "Failed to retrieve payment method data" is associated to

would greatly appreciate your assistance in finding it

fading latch Aug 25, 2023, 6:39 AM

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"Failed to retrieve payment method data" is likely due to CARD_REMOVED that the card was removed during the transaction

proven furnace Aug 25, 2023, 6:40 AM

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thanks @fading latch may I confirm if that's what written in the code base?

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from my log, an action preceding the error message was POST api.stripe.com/api/v1/payment_intents/{payment_intent_id}/confirm

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and then the result of that API, POST api.stripe.com/api/v1/payment_intents/{payment_intent_id}/confirm, was timeout

fading latch Aug 25, 2023, 6:48 AM

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Can you share the payment intent ID (pi_xxx)?

proven furnace Aug 25, 2023, 6:51 AM

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this one @fading latch pi_3NiH3yLvc0onZ7sf1eYoVVhz

fading latch Aug 25, 2023, 6:53 AM

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From https://dashboard.stripe.com/payments/pi_3NiH3yLvc0onZ7sf1eYoVVhz, the payment was successfully authorised, but it was cancelled later

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The confirm request was successful too: https://dashboard.stripe.com/logs/req_aBtg3wCzEGN6qr

proven furnace Aug 25, 2023, 6:56 AM

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I used Stripe-terminal-android SDK, v2.21.0

the result of the SDK processing the payment was "Failed to retrieve payment method data"

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I wanted to know, what TerminalErrorCode is associated to that error message

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from what I understand, the request reached the server and the server managed to process it, thus in the dashboard, we see the request as successfully authorized

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but I believe, the response didn't reach the client side back

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as a result of that event, the SDK threw this error message ""Failed to retrieve payment method data""

fading latch Aug 25, 2023, 7:01 AM

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At which step in this doc that you receive "TerminalException.TerminalErrorCode"?

proven furnace Aug 25, 2023, 7:02 AM

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I am planning to do this

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I can check e.errorMessage = "Failed to retrieve payment method data" too, but wouldn't it be better if we refer to the .errorCode? the only problem here is I don't know what's the errorCode associated to that message, as the issue happens on production

fading latch Aug 25, 2023, 7:07 AM

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I see! TerminalErrorCode.CARD_REMOVED is the one with "Failed to retrieve payment method data"

proven furnace Aug 25, 2023, 7:07 AM

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ohh so it is real

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may I know how this error is thrown TerminalErrorCode.CARD_REMOVED ?

and what other error messages associated to that errorCode?

fading latch Aug 25, 2023, 7:13 AM

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From https://stripe.dev/stripe-terminal-android/v1/com/stripe/stripeterminal/model/external/TerminalException.TerminalErrorCode.html:

The card was removed during the transaction

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and what other error messages associated to that errorCode?
The error message is "Failed to retrieve payment method data"

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I'd recommend logging the error code and message in your system for your own references

proven furnace Aug 25, 2023, 7:16 AM

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alright, thanks @fading latch

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greatly appreciate your help

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thanks for taking the time to look into this

fading latch Aug 25, 2023, 7:17 AM

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No problem! Happy to help 😄

#ferterahadi