gladys_66258

[vagrant pasture]

👋 how may I help? it really depends on the type of question. I'm all ears

[ember cairn]

Hi we have an account with you guys and we just need to ask if we raise our pricing will our subscribers get a notification about it when they renew their account?

or I mean pay the next month that there is a pricing change?

[vagrant pasture]

I'm not sure I understand the question though

[ember cairn]

we are planning of raising our subscription plans

[vagrant pasture]

ok

[ember cairn]

but our subscribers are on a lower plan rate

[vagrant pasture]

so you want to know whether Stripe emails the customers when a subscription plan is updated?

[ember cairn]

now when their due date comes they will see a different pricing

[vagrant pasture]

yes we don't send these emails

[ember cairn]

will stripe send a notification to our subscribers that the pricing plan rates have changed?

[vagrant pasture]

you'd have to send them yourself