#danhank
steep edge
Are you using Stripe Element ?
the transaction on the Stripe platform doesn't succeed and stays on "pending"
Since when ? can you share the PaymentIntent id ?
long slate
Me and the client picked wp+ stripe specifically for this option. I'm using "WooCommerce Stripe Payment Gateway " This is the ID src_1NgPvOEmzIhYuf6gwG1YwoTn.
steep edge
That plugin is owned By woocommerce and not Stripe :
https://woocommerce.com/products/stripe/
Now regarding that charge, it's still in pending state, it can take up to 14 business days to be accepted:
https://stripe.com/docs/payments/sepa-debit#:~:text=This means that it can take up to 14 business days to receive notification on the success or failure of a payment after you initiate a debit from the customer’s account%2C though the average is five business days.
That depends on the issuer's bank
native cometBOT
ionic saddle
👋 taking over for my colleague. Let me know if there's any follow-up Qs I can answer!
long slate
Thank you! Hi sure no problem, I’ll wait and check. I just wanted to make sure i did the right steps. Can i keep this plugin or is it better another one for stripe payments?
ionic saddle
I think this is the official plugin https://stripe.com/partners/directory/woocommerce
so if you're using it then you should be fine
long slate
Thank you, I’ll check it out!