#anrighi.wr
lone gyro
cold helm
hi! I'm not really understanding why that would be an issue? can you give more details?
ruby star
sure: we have a customer with an active subscription
on the 21 July, it should be renewed, but the payment failed
on Stripe, we found 3 different payment intents, which have been created on different days:
- 21 lug 2023, 15:39
- 22 lug 2023, 10:50
- 22 lug 2023, 10:51
which resulted in 3 different payments for the customer
we are trying to understand why the 3 different payments have been issued, since only one was required
cold helm
do you have the IDs of those payments?
cold helm
ok. well you have three Invoices.
pi_3NWJYpK1xWAYzvtr0roTdSvr is associated with the recurring subscription invoice so it's the regular one
pi_3NWbWwK1xWAYzvtr0BIzOzf0 is associated with an invoice that was created because you called the API to reset the billing cycle of the subscription from your PHP backend; that forces a new Invoice for the new period. https://dashboard.stripe.com/logs/req_B2X1oVcAie9LyR
pi_3NWbWgK1xWAYzvtr1OquOlMf is associated with an invoice that was created because you called the API to reset the billing cycle of the subscription from your PHP backend; that forces a new Invoice for the new period. https://dashboard.stripe.com/logs/req_YDxsKkK33Jha0s
ruby star
therefore are we creating the two additional payments from our backend?
cold helm
yep