kencoca | Stripe Developers | Page 1

vocal nacelleBOT Aug 24, 2023, 4:32 AM

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peak pivot Aug 24, 2023, 4:32 AM

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hello! can you explain more on what help do you need?

young prism Aug 24, 2023, 4:33 AM

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Please help to check the log of two following transactions:

pi_3NiUt4A7L1tXhwE20HOST2Qv
pi_3NYgfcA7L1tXhwE21KyHgEVl

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we charge the same customer and payment method

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but for the 1st one, we got an error:
"The issuer either does not support 3D Secure or hasn't enrolled the card in their system."

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I'm not sure what was wrong

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Please help to check and advise. Many thanks!

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pi_3NiUroA7L1tXhwE20EwxLNPg

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pi_3NYgfcA7L1tXhwE21KyHgEVl

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I just updated the succeed transaction, please check.

peak pivot Aug 24, 2023, 4:49 AM

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no idea off the top of my head from a quick scan, i'd suggest writing in to https://support.stripe.com/contact/email and we'll get back to you once we have an update

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young prism Aug 24, 2023, 4:50 AM

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Oh

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Ok thanks!

#kencoca