shark

[forest violet]

Hi, it depends on the question. We are happy to help with code/bug/integration issue here

[delicate sail]

Hi,We have some checkout orders that cannot be found on the dashboard, but they can be found through the API. Yesterday we contacted the support team via email, but we have not received any news yet.

These orders were all rejected by the bank. However, through API queries, there is no specific payment information in the returned information.

[forest violet]

Any Id I can look at? when you mentioned it can be found through the API

[delicate sail]

OK, cs_live_a11GKZzEQHWRnE1YRV82Yd3pArLJuVQfGxRpt2nSdbX8aNuYA8kmuGLDOE 、 cs_live_a1yQRlzMa2HXEXE9bnbyvYtpRQhlhVtlakoz635ZbMDirvFdMcgMqJvSLW

[forest violet]

Okie this is Checkout Session and it's not Payment Intent Id, where you can see in Dashboard.

Each Checkout Session hasn't been paid by any customer, so no transaction has been generated yet

[delicate sail]

These two orders were generated on August 21st, but I am on the dashboard

Screenshot of this dashboard.

Alternatively, we should find these checkout orders on the dashboard.