volle6626 | Stripe Developers | Page 1

violet skyBOT Aug 23, 2023, 11:51 AM

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jovial dagger Aug 23, 2023, 11:51 AM

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Hi there!

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For questions about Shopify, you should ask Shopify support directly.

wide hill Aug 23, 2023, 11:51 AM

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No, its about stripe

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Issues with stripe to accept payments

jovial dagger Aug 23, 2023, 11:53 AM

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Yes but I'm guessing you are using a Shopify plugin to accept payments with Stripe?

wide hill Aug 23, 2023, 11:53 AM

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Yes

jovial dagger Aug 23, 2023, 11:54 AM

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Then yes, you need to contact Shopify support.

wide hill Aug 23, 2023, 11:54 AM

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They say I need to contact Stripe...

jovial dagger Aug 23, 2023, 11:57 AM

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Maybe you can try to contact Stripe support: https://support.stripe.com/contact
But in general, since it's Shopify that owns the plugin, it should be up to them to unblock you.

wide hill Aug 23, 2023, 12:00 PM

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I got this from shopify no Stripe owns plugin not Shopify 🙂

gateway is under their 100% control

the message is generic gateway message and is not originated from Shopify but gateway

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no Stripe owns plugin not Shopify 🙂

gateway is under their 100% control

the message is generic gateway message and is not originated from Shopify but gateway

#volle6626