#squirrel-subscription-downgrade

1 messages · Page 1 of 1 (latest)

solar sandBOT
silent scaffold
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squirrel-subscription-downgrade

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@shrewd quail no, that would happen on your end. Do you have a concrete example?

shrewd quail
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Yeah I do. Can I send you the event ID?

silent scaffold
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sure

shrewd quail
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evt_0NTk6hsSlifq3EccSFoPXc4x

silent scaffold
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that is from well over a month ago so it's not a real event and doesn't have much details

shrewd quail
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Sorry what do you mean it's not a real event?

silent scaffold
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It's an Event that is more than 30 days old, it's not available in the API, it has barely any information inside of it about what caused it and what happened.

shrewd quail
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It's still accessible via the dashboard so I'm able to look at the event details. Is there any info I can extract from there that could help troubleshoot?

silent scaffold
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huh that's so strange, the Dashboard should absolutely not show the whole Event's json. But yes that helps. Looking

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so it seems you configured all of this on the Subscription yourself

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so right now it really looks like you did control/configure this schedule

shrewd quail
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OK looking at these now

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So it looks like the new price was added to the schedule for the remainder of the current (at that time) period, then the schedule was set to revert back to the old price at the end of the period. Am I reading that correctly>?

silent scaffold
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I'm sorry, I'm a bit lost with what you are asking here. This is your code doing all of this

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I help developers with their code and the server is really busy. You were asking "why would my Subscription revert" and all I'm doing is showing you you seemed to be using SubscriptionSchedule on that Subscription which can schedule future changes

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this is just an example request log,you need to look at other logs and figure out what you did to that Subscription

shrewd quail
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Understood, thank you. I was asking for confirmation that I was reading the logs correctly and that we had used SubscriptionSchedules to plan this reversion. You have confirmed that. Thank you for your help!