#asrob-connect-Link
shell epoch
idle zinc
asrob-connect-Link
@ionic sphinx yeah unfortunately this is quite vague and hard to help with
ionic sphinx
We prefill the email value but in the example above it is filled with a email value that is a known Link (on staging) account and you can see there is no way to save or use the credentials.
Can I give you the staging checkout and an email?
idle zinc
I'm not sure what "the staging checkout" could mean unfortunately. In Test mode Link accounts are scoped to a specific Stripe account. Is it possible you're mixing things up and using 2 different connected accounts?
ionic sphinx
Sorry everybody has their own terminology and keeping it all in my head is... I mean test mode and no it's the same account I used yesterday.
I mean from that screenshot you can see there are no possible choices e.g. I can't save it for subsequent transactions nor can I actually use it
Also I meant our staging checkout in Stripe's test mode.
idle zinc
Sure but it's just a picture with almost no information about it so it's not easy for me to help here.
idle zinc
I'm trying to think about it. This is super meta. Like the first step would be to test all of this end to end on your own account with no Connect involvement at all
ionic sphinx
Yea I'll have to think on that because the entire codebase is centered on Connect. I can say some percentage of customers can use Link in production but I'm not sure that means this issue doesn't exist in production.
In staging there are a lot more transaction attempts.
I can give you the checkout URL and an email but I'm not sure what else to try.
idle zinc
sure let's try that at least
ionic sphinx
I'm using the email "rob.henley@attendstar.com"
idle zinc
what's the exact PaymentIntent id + connected account id?
Also how does your page work? When I load it, I see nothing about PaymentElement
ionic sphinx
It's a ticketing platform where you pick some tickets and proceed through the checkout. The Payment Element is 3 steps in. Give me a minute and I'll give you the other details
idle zinc
Can you remove everything and go straight to PaymentElement so that I don't have to go through many steps by hand every time to help you debug this
ionic sphinx
Not easily. Maybe it would be easier to just disable Link. Honestly was just trying to add a marker for Link transactions because it was auto turned on we were surprised that we had any Link transactions.
Connect account: acct_1KbAbXEgnFWmHMeG
idle zinc
I'm worried it could be so many things. It's really hard to help with such a complex integration and checkout flow with almost no info other than "doesn't work" unfortunately
Like when you enter that email what happens in your Chrome Developer Tools in the network tab? do you see a request that fails?
ionic sphinx
Payment Intent: pi_3Nhwa9EgnFWmHMeG0hgUhdMW
The only thing I see is a POST to r.stripe.com/0
It's alright Link isn't that important we can just turn it off instead of giving a bad experience. I just thought Stripe may have some suggestions.
We can just re-enable at some point when it works correctly.
idle zinc
I mean Link works totally fine, if it doesn't it's highly likely to be your own integration
but right now I can't even access the exact UI that shows Link to try it
ionic sphinx
Yea it's not working fine or else I wouldn't be here. I agree it's likely on our end but that doesn't change the situation. I could do a help video but I'm getting the impression it's "my problem".
idle zinc
Right now what I need is to see the real PaymentElement UI so that I can look at the network request and see what's happening
ionic sphinx
I appreciate you asking for that but what can I do to actually provide it? Rewrite our app?
Share my screen?
idle zinc
As the developer you should be able to spend 2 minutes making a really basic landing page with Link + PaymentElement
if you can't, I need at least exact instructions on how to use the link your gave me earlier so that I can at least look at it
ionic sphinx
Yea this isn't helpful so I'm just going to call it here. Thank you for your time.