mina_mmp

[onyx sonnet]

Hi there, what do you mean by "he couldn't continue to pay" ?

Can you share more context?

And I don't see any errors in this PI pi_3Ng7V1CXtWTC6Upk1enoGABn

[cosmic elk]

I use react-native-stripe to integrate my app. I will grab the result returned by the confirmPayment function in stripe. If the error exists, I will not let the user continue to pay. It should be some error message returned by stripe, but I don't know the content of the message. Can you locate the specific reason according to the pid?

[cosmic elk]

Yes, I can't see the error message on the dashboard, because some error messages from the sdk will not be uploaded to the webhook

[onyx sonnet]

What's the error?

[cosmic elk]

I don't know what the SDK returned, I didn't record this error message to the backend

[onyx sonnet]

I don't see any errors either. Can you log the error in your react native app so that we can investigate further

[cosmic elk]

I encountered a situation in the test environment. When I entered the test card number of 4242 and filled in the validity period and CVC, the callback function returned an error saying Card details not complete. I don't know if the customer also encountered this situation in the production environment?

[onyx sonnet]

Can you take a video recording and send to me?

[cosmic elk]

You can see that after filling in the card number, a red exclamation mark appears on the left. I use "@stripe/stripe-react-native": "0.15.0"

[onyx sonnet]

Postal code is missing

https://stripe.dev/stripe-react-native/api-reference/interfaces/CardFieldProps.html#postalCodeEnabled did you set postalCodeEnabled to false?

[cosmic elk]

Yes, I set postalCodeEnabled to fasle, because I don't want users to enter postalCode

[onyx sonnet]

OK, can you try updating the react native SDK to the latest version and see if you are still getting the same problem?

[cosmic elk]

When I set postalCodeEnabled to false, most mobile phones can pay normally, only a few mobile phones, such as OnePlus mobile phones, will report that error

[onyx sonnet]

Interesting, sounds like a device specific problem.

Anyway, I'd suggest you to upgrade to the latest SDK, if the problem persist, please report it in https://github.com/stripe/stripe-react-native/issues

[cosmic elk]

Ok, thank you very much for your answer, if there is any problem, I will report it again

[cosmic elk]

Wait I forgot to ask, is it possible to know if my client is experiencing this error as well, or is there something else?