sanjay-amex-currency | Stripe Developers | Page 1

balmy zincBOT Aug 21, 2023, 9:58 PM

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potent thistle Aug 21, 2023, 9:59 PM

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Hi, there is not a method like (stripe.checkout.sessions.create()) to accept AMEX specifically. As long as Cards Payment Methods is enabled, you should be set. It more sounds like a Decline specific questions and I recommend that you reach out to Support with specific examples. Our support team will be able to assist you better than I can: https://support.stripe.com/contact

tame lynx Aug 21, 2023, 10:01 PM

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thanks. I already have a support ticket. While doing my own research, I noticed that even the Stripe's test amex card is failing with the same error in our test environment. Which made me think there might be some config or request key I'm missing

potent thistle Aug 21, 2023, 10:08 PM

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Can you share the request id for when you used a test AMEX card? Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request

tame lynx Aug 21, 2023, 10:11 PM

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this is the id from test environment: req_igG0SNDE6zhz0V

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let me know if you need an example from prod too

potent thistle Aug 21, 2023, 10:13 PM

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That is the creation request for a Checkout Session, what tesr card number did you use?

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I tested this on my test account using these AMEX cards, https://stripe.com/docs/testing#cards and it's working

tame lynx Aug 21, 2023, 10:13 PM

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I used this: 378282246310005

potent thistle Aug 21, 2023, 10:14 PM

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I also used 378282246310005, can you share the charge id with me where you used this card?

tame lynx Aug 21, 2023, 10:16 PM

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I just tried again

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getting you the req id and charge id for this

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req id for session: req_T0pmRYvVfxisit

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req id for /v1/payment_methods: req_JfxBWcaodCIYiL

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there is no charge id since I cant go past this attached screen

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are you still there?

potent thistle Aug 21, 2023, 10:26 PM

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yeap, still looking...

balmy zincBOT Aug 21, 2023, 10:31 PM

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ebon raptor Aug 21, 2023, 10:43 PM

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sanjay-amex-currency

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@tame lynx I think that's expected in this case and your account is configured with only some currencies for Amex. I'd recommend talking to our support team directly https://support.stripe.com/contact

tame lynx Aug 21, 2023, 10:45 PM

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Few of these cards succeeded a month ago.. but failing now. You think something might have changed from then and now?

ebon raptor Aug 21, 2023, 10:45 PM

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Yes I think something did on your account since then

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and talking to our support team is the right next step

tame lynx Aug 21, 2023, 10:45 PM

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I have a support ticket open.. is there a specific instruction I can provide on the ticket?

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also FYI.. we transact only in USD

ebon raptor Aug 21, 2023, 10:48 PM

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I can't really say much more than what I said and I'd recommend working directly with our support team instead and they can help

tame lynx Aug 21, 2023, 10:49 PM

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you just said our account is configured only with some currencies.. can you at least provide details on which currencies are configured and which are missing to be able to transact in USD. Really appreciate your help with this.

#sanjay-amex-currency