#Admiral

1 messages · Page 1 of 1 (latest)

remote spearBOT
cinder canyon
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Hello again

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What does "doesn't work" mean?

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Do you see an error?

fast pulsar
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Hi please let me explain

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I removed one day free trial , so now I have a yearly subscription, and wish to terminate it after 1 year using schedule. I don't see any errors, but as you said I should see it'll get cancelled after one year if there is no free trial, but I see it's active and next invoice will be created for 2024, so as it shows it goes for ever still.

cinder canyon
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Okay can you provide the Subscription ID so I can take a look?

fast pulsar
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sub_1NhdWBCmp8xvPA29xvy3n2oK

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thanks a lot for helping me

cinder canyon
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So all you did here is create the Subscription Schedule but you haven't updated it at all to change the end_behavior to release and set iterations: 1

fast pulsar
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I set end_behaviour to cancel, should I set it to release so the subscription will be cancelled?

cinder canyon
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The last request made was simply to create the Subscription Schedule. You never updated it

fast pulsar
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oh I see. thanks a lot for all of your time and patience 🙂