#ferdi.stz

1 messages · Page 1 of 1 (latest)

signal monolithBOT
sullen falcon
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Hi there!

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You mean let the Express account manage disputes?

neon narwhal
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yup!

sullen falcon
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No that's not possible in the Express dashboard. In genenral when using Express, it should be the platform account that manages disputes.

neon narwhal
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mhh so I will have to manage the disputes manually :/

sullen falcon
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I'm not sure what you mean. Like I said it's the platform account that needs to manage the disputes when using Express.

neon narwhal
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I am onboarding a client as an express connect account to my platform and they want access (I also really want to give them this access) to any payment disputes that customers may have after making payment/purchasing their product. Preferably I don't want to be invovled but if I understand correctly I have to manage the disputes a guest account might have after purchasing something from the express connect account

signal monolithBOT
sullen falcon
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Are you doing Direct Charges on an Express account? We strongly recommend against it.

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If you want the connected account to manage Disputes, then use Direct Charges with a Standard connceted account.

neon narwhal
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is there dashboarding for standard accounts?

slow zinc
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Standard accounts are just regular Stripe accounts, they have the same dashboard.stripe.com that you do.

neon narwhal
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I am using payment intent to make my fee structure work. I can't use standard as my fee strucutre won't work with that account type

slow zinc
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why not?

neon narwhal
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In my fee set up I want the connected account to receive 100% of the payment from the guest account and the platform to carry the fee of each transaction

slow zinc
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you can do that with a Destination Charge setup where you do not keep any application_fee_amount and transfer the full amount of the payment to the connected account(bt omitting transfer_data[amount] entirely.

neon narwhal
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I have set the Application_Fee_amount to 0 but I don't want the Stripe_Processing_Fee to come out of the payment to the connected account

slow zinc
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if you use Destination Charges then you as the platform are liable for refunds/disputes so you need to find a way to handle that, so to circle back around, that's just what you have to do.

slow zinc
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note if you do this of course your platform will never make money so you need a way to avoid having a negative balance all the time, for example TopUps to your balance.

neon narwhal
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Jup, the platform is not intended to make money and we should not incur a negative balance.

What I am unsure about now is if I can set up a way to have the platform take on the Stripe_Process_Fee whilst the connected account is a standard account because I was told it is only possible with express and Custom connect accounts.

slow zinc
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and we should not incur a negative balance.
you will though, since for example in that diagram I linked, you make a net loss of $0.59 cents ; multiplied by all your payments in a day. Also consider refunds and disputes. So you need a plan there, like adding TopUps(https://stripe.com/docs/connect/top-ups) to your balance maybe

What I am unsure about now is if I can set up a way to have the platform take on the Stripe_Process_Fee whilst the connected account is a standard account because I was told it is only possible with express and Custom connect accounts.
well Destination Charges are only recommended to be used for Express/Custom yes. As far as I know there is nothing techncially stopping you from using them with any account type, but our recommended/'blessed' paths are Standard+Direct or Express/Custom+Destination. If you know what you're doing you can mix things up though.

This topic is way beyond Discord developer support and I suppose you should talk to your contact in Stripe Sales or your Solutions Consultant etc, or try to get one of those if you don't have any.