sarahlardner | Stripe Developers | Page 1

opaque mesaBOT Aug 21, 2023, 6:40 AM

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jade sparrow Aug 21, 2023, 6:40 AM

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Hi. I wish I could help, but this chat is focused on developers and technical questions. Our support team will be able to assist you better than I can: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support site provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

green kraken Aug 21, 2023, 6:40 AM

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thank you; they have taken a while to get back to me. When can i expect a response?

jade sparrow Aug 21, 2023, 6:41 AM

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When did you contact them?

green kraken Aug 21, 2023, 6:42 AM

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about an hour ago

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half^

jade sparrow Aug 21, 2023, 6:43 AM

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I see, that's very recent, usually they'll respond within 24 hours.

green kraken Aug 21, 2023, 6:44 AM

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okay thank you so much! The usual response time on the website is '3 minutes' is this referencing another platform?

jade sparrow Aug 21, 2023, 6:44 AM

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I'm not aware of any 3 minute response time.

green kraken Aug 21, 2023, 6:46 AM

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Screen_Shot_2023-08-21_at_4.46.19_pm.png

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just referring to this^

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I understand if this isnt possible. Thank you for your time and trying to help!

jade sparrow Aug 21, 2023, 6:49 AM

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That 3 mins refers to Chat, did you contact them through chat?

#sarahlardner