box-subscription-startdate

[charred lantern]

box-subscription-startdate

@surreal escarp when you call the Retrieve Subscription API, which API version are you using?
I'm asking because you account is really old so has a really old one, and we changed this behaviour in 2019 in https://stripe.com/docs/upgrades#2019-10-17
I think you likely are using an older API version

[surreal escarp]

Ahh interesting, thank you for pointing this out. I don't specify the API version anywhere - how would I check which version I'm currently using?

[charred lantern]

That usually means you're using the one on your account and you can see it here: https://dashboard.stripe.com/developers at the bottom for whatever is Default

So in your code try forcing the most recent API version, see https://stripe.com/docs/api/versioning and confirm the start date is correct

[surreal escarp]

Thank you. I've forced the API version to "2023-08-16" but the start_date is still showing incorrectly. Maybe I'm using the wrong endpoint? I'm trying to find the date that the customer first purchased their subscription. I'm using the stripe.Subscription.retrieve endpoint

[charred lantern]

what does first purchased their subscription" mean?

the change in 2019 says

The start field on a subscription resource has been removed and is replaced by a start_date field which represents when the entire subscription started as opposed to when the current plan configuration started.

[surreal escarp]

Ahh I think I've found my mistake. The customer's subscription ID seems to have changed mid way through their subscription. Bare with me, this has confused me slightly let me confirm a couple things, sorry for the hassle

[charred lantern]

ah yeah if you created a brand new one (after the previous one was canceled for example) then we see those as separate objects, we don't "connect" them

[surreal escarp]

Thanks so much. I was assuming incorrectly but after speaking with you I understand where the mistake was. I was under the assumption initially that the subscription ID had remained the same throughout

Thank you for your help 🙂