#nina-creditnote-balance
small mauve
Hello! Let me take a look...
The 46 cent applied balance you're seeing comes from a credit note that was created for a different invoice in request req_Bh40zkzr7wl3Ba
frozen spire
So from that other invoice, it looks like we issued a credit note for $49.58, which left a balance of $0.46, and that was somehow automatically sent to the customer's other invoice? Is that correct?
small mauve
Yeah, the credit note left the invoice in a state where it falls below the minimum charge amount (which is $0.50 for usd). When an invoice is below the minimum charge amount the invoice automatically gets marked as paid and that amount is then moved to the customer credit balance as a debit (https://stripe.com/docs/billing/customer/balance#examples)
frozen spire
Ok, got it. So then that brings up another problem for us, which is how I ran into this.
We are trying to issue a credit note to invoice in_1NRGNlF0x5SNp72DzzMMJ95t for the full amount, but we are getting the following error: The credit note amount ($35.98) must be less than the invoice amount ($35.52).
We are using credit notes as a way to record check and credit card payments externally and mark the invoices as paid, so for this particular invoice, we can't pay the full amount.
small mauve
Do you have the request ID that's failing where you're trying to create the credit note?
small mauve
Give me a bit to try some things out... I know credit notes get a bit hairy when credit balances are mixed in there
frozen spire
Ok
wraith veldtBOT
small mauve
I'm still looking - I've tried a couple of things and nothing has worked so far, but there must be a way to do this
small mauve
Unfortunately I'm really not seeing a way to do this currently - I'm flagging to the team in charge of this feature internally, since it definitely feels like something we should support (it works fine for invoices where a credit customer credit balance was added, it's just not working for invoices with a debit customer credit balance)
Your end goal right now is just to mark these invoices as paid though, right? For now, you could mark these invoices as paid out of band (https://stripe.com/docs/api/invoices/pay#pay_invoice-paid_out_of_band)
cold vigil
nina-creditnote-balance
frozen spire
Ok thanks. Yes, we can just mark the invoice as paid manually and that should resolve our problem at hand, but we also feel like this should be supported and it has been built into our manual check and credit payment processes, so this will cause an issue every time this scenario occurs. As a worse case scenario, with our payment process, we could prevent paying invoices down to less than 50 cents (and more than $0), but that just feels like a band-aid to an underlying issue.
cold vigil
Agreed, I'd recommend reporting this to our support team so that they can track this as a feature request: https://support.stripe.com/contact
frozen spire
Ok, will do.
cold vigil
thank you!
frozen spire
Ok, I sent an email with all the details to Stripe support.