Rook2022 | Stripe Developers | Page 1

cerulean cloakBOT Aug 17, 2023, 2:27 PM

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quartz mantle Aug 17, 2023, 2:36 PM

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Not sure. Let me ask a colleague who's more familiar with this flow

earnest scaffold Aug 17, 2023, 2:39 PM

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Thanks

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Just to add a little more info on this to help, I made the amount end in 05 which is a generic_decline. The reader showed me an error message and then went back to the home screen.

quartz mantle Aug 17, 2023, 2:49 PM

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Can you share the payment intent where the screen got stuck in processing?

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Want to check if any webhook event was emitted or if the PI changed statuses

earnest scaffold Aug 17, 2023, 2:51 PM

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pi_3Ng7WgJBZRuStfpy1It8NOLe

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its sitting on processing now on the reader with that PI

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ive got to run to a short meeting but will return.

quartz mantle Aug 17, 2023, 2:58 PM

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Ok my colleague recommended you write in to support with all those details: https://support.stripe.com/contact

Stripe: Help & Support

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

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That way the terminal team can investigate and hopefully get a fix out

#Rook2022