#teamtalk
uneven depot
Hello there
Hmm if you are using on_behalf_of you should be getting your Connected Account branding
Do you have an example Charge object you can share?
uneven depot
Taking a look
Ah okay so doesn't look like you have set branding for that Connected Account
elder sail
what is required
uneven depot
You need to update settings.branding via https://stripe.com/docs/api/accounts/update#update_account-settings-branding
elder sail
which part sexactly
uneven depot
None of it is required
It is all optional and dependent on what branding you want to set up
elder sail
so why do i need to set it then to get the receipt url by default
uneven depot
You don't. You only need to set it to get the Connected Account branding which is what you indicated you wanted in the original post
Are you just having trouble retreiving the receipt URL itself?
elder sail
Yes
uneven depot
Yes to which part?
elder sail
When I make a payment the charge object gives me the receipt_url with the platforms branded receipt. How do i get it to show the connected accounts branded receipt
uneven depot
The receipt will only be "connected account branded" if you update the Brand Settings on the Connected Account as I noted above.
elder sail
So all of the fields?
because some are present - exactly which ones are needed for me to enable the branded receipt url
uneven depot
Any of the fields
If you want it completely branded, then yes, all of them.
Otherwise the ones that you don't set will use the defaults
elder sail
So why doesn't it return me this URL it has the branding look:
https://dashboard.stripe.com/receipts/payment/CAcQARoXChVhY2N0XzFKTUVBazRhS0Y3T1BENkEom8n4pgYyBm7W9DIw3DovFpw6TAwgwVh24WEON_nnE_ZrwfensIXapYdaH0xI_yfdrOsOIbSqHrFKlSNpl1k
Just missing the icon
uneven depot
Is that receipt for a Charge created after you updated the branding of the Connected Account?
Doesn't look like it
It is from June 1st
The branding will only apply to future Charges once updated
elder sail
I can always get both receipts from the dashboard regardless of branding field. When I make a payment how can I get the connected accounts branded receipt?
I think I am not making sense?
uneven depot
Yeah we are mostly going in circles.
What you need to do is:
- Update the branding on your Connected Account
- Create a new Charge
Then the receipt for that new Charge will have the updated branding
mint vergeBOT
uneven depot
Can you share the PaymentIntent ID for that receipt?
uneven depot
Yep you are setting OBO which is necessary. But that Connected Account still doesn't have any branding set.
elder sail
So are you saying that a icon is required for me to get the connected account's receipt url from the charge object
I just made a new payment (pi_3Ng7CkG6IeRpDPne1jeRmsye) to check the returned url is this:
https://pay.stripe.com/receipts/payment/CAcaFwoVYWNjdF8xSFprNWFHNkllUnBEUG5lKNfd-KYGMgZgRqBPZnE6LBYhGoeqyMx0b64bRfkDY1La3LKVPgIT0c_Cwu7Jm8TRIjNV3-BKygEV6Lqg
But I can always get the connected account's receipt from the dashboard:
https://dashboard.stripe.com/receipts/payment/CAcQARoXChVhY2N0XzFKTUVBazRhS0Y3T1BENkEotN74pgYyBsr2GToMdTovFtz19BHg0hMQxatSAaLFvcUHco_f6NoPO7ntiGRiaqwdvDyP952SWrlx3j6M2TM
Sorry if this is repetitive
brazen garnet
You need to set your branding on the connect account not the platform account
If you log into the connect account, there are separate branding settings for that account
elder sail
It's there. Can you tell me if an icon is the thing that's causing me to not the get the correct URL via the response
elder sail
I just made a new payment (pi_3Ng7CkG6IeRpDPne1jeRmsye) to check the returned ur...
See this one the branding is there except the icon that's all
elder sail
what do you reckon?
elder sail
Thanks
brazen garnet
Oh
So on_behalf_of charges don't actually use the connect account branding by default
This is a long standing issue
But I think you can write into our support team to have them look and possibly enable it on your account: https://support.stripe.com/contact