sudhanshu | Stripe Developers | Page 1

short girderBOT Aug 16, 2023, 1:10 PM

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lone hedge Aug 16, 2023, 1:13 PM

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hello

viscid axle Aug 16, 2023, 1:14 PM

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Hello 👋
Typically we recommend working with support team about declines as they're better equipped to look into it.

If you're building an integration and are seeing unexpected declines in test mode then we can help take a look

lone hedge Aug 16, 2023, 1:17 PM

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pi_3NfjVPHBzVLseUqK10mtR2At for this payment intent , this pop screen opened but payment was declined can you tell me the reason , and this was with live keys

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and the client got this email

viscid axle Aug 16, 2023, 1:21 PM

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3DS succeeded but looks like we received a decline from the issuer

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yeah looks like the bank suspected that this was a fraudlent transaction and blocked it?

lone hedge Aug 16, 2023, 1:24 PM

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but user did not recieved any otp or anything how come it got declined?

viscid axle Aug 16, 2023, 1:26 PM

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As far as I can tell, that's what we received from the issuer/bank.
The user should talk to the bank and see if they can provide more information on this.

Also, would recommend working with our support team as they're experts on declines and can help further
https://support.stripe.com/?contact=true

lone hedge Aug 16, 2023, 1:29 PM

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is there any other way by which we can detect the decline cause?

viscid axle Aug 16, 2023, 1:38 PM

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As far as I know, that's not something that would be visible to Stripe. The bank must be able to share why they declined it.

#sudhanshu