vineet5769 | Stripe Developers | Page 1

placid shadowBOT Aug 11, 2023, 4:56 AM

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delicate reef Aug 11, 2023, 4:57 AM

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Do we need to ask the customer to check with their bank?

violet kernel Aug 11, 2023, 4:57 AM

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Can you share the Payment Intent ID (pi_xxx)?

delicate reef Aug 11, 2023, 5:00 AM

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Sorry, I can't, since I have been asked not to share production data with anyone. Is their any other way you can help?

Like some general ways how I can retry the payment?

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If not I will check with my manager, and re-open the conversation.

violet kernel Aug 11, 2023, 5:07 AM

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If you can't share the production data in the public channel here, I'd recommend reaching out to https://support.stripe.com/contact for private support

Stripe: Help & Support

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Since the error message mentioned that the issuing bank told Stripe to block future payment attempts, it's likely that the payment can't be retried

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It'll be good if you can share the Payment Intent (pi_xxx), so that Support can double check for you

delicate reef Aug 11, 2023, 5:10 AM

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Got it, thanks for your help

#vineet5769