MorenoMdz | Stripe Developers | Page 1

raw pikeBOT Aug 11, 2023, 2:52 AM

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umbral minnow Aug 11, 2023, 2:53 AM

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hello! This guide may be helpful : https://support.stripe.com/express/questions/update-account-without-previous-bank-or-card-information
but if you reach out to Stripe Support - https://support.stripe.com/contact, they'll be able to advise you further!

We mainly help with developers who want to integrate directly with the Stripe API here on this channel

Update account without previous bank or card information : Stripe: ...

Find help and support for Stripe. Our support center provides answers on all types of situations, including account information, charges and refunds, and subscriptions information. Get your questions answered and find international support for Stripe.

green lintel Aug 11, 2023, 2:57 AM

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Any ideas why I can see the option to use the identity checker to do it but other users cant?

umbral minnow Aug 11, 2023, 2:57 AM

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i have no idea sorry, we aren't so familiar with the Dashboard here on this channel since we mainly handle API related questions

green lintel Aug 11, 2023, 2:58 AM

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I actually got here because of the API , mainly because I cant remove the user card because it is the default method

https://stripe.com/docs/api/external_account_cards/delete

Stripe API reference – Delete a card – curl

Complete reference documentation for the Stripe API. Includes code snippets and examples for our Python, Java, PHP, Node.js, Go, Ruby, and .NET libraries.

umbral minnow Aug 11, 2023, 3:00 AM

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i don't think you can delete the external account of an Express account via the API. The management of their payout accounts should be solely from the Express Dashboard

raw pikeBOT Aug 11, 2023, 3:03 AM

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green lintel Aug 11, 2023, 3:04 AM

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the thing is that the user doesnt see the option to access that website in the way that shows in the support page either : /

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our support agent tried to talk with Stripe support for 1h already

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We are using the express connected mobile version

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is there a direct support channel we can get in touch?

zealous marlin Aug 11, 2023, 3:08 AM

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This discord server is for technical integration questions. To contact Stripe Support, it can only be done at https://support.stripe.com/contact. You may choose either contact channel in the Support page

green lintel Aug 11, 2023, 3:34 AM

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Well, it does not work like that, we don’t see all the support options, and the api for express connect is very limited for this situation so we could at least provide the feedback that the UI for express connected accounts is not very intuitive in this case?

#MorenoMdz