#gurvinder
mellow harness
Hi 👋
Do you have an example of the payment method you are trying to use? What about the API request that triggered this message?
Here's how you can find a request ID: https://support.stripe.com/questions/finding-the-id-for-an-api-request
kind cipher
sure, one sec
req_W3IkBxXZ1XEjp6
btw I am also trying the official chat support option and it says 3 minutes response but I have been waiting for over 30 minutes
mellow harness
Okay I think the issue is the mandate that has been created for this payment method will only support a payment in INR.
kind cipher
so when creating a mandate during setup intent, do I need to pass USD as currency? If so then what should we pass for amount value given the max can be 15,000 inr but the forex rate fluctuates. it isn't very clear from the docs
delicate badgeBOT
arctic harness
Hello! I'm taking over and catching up...
kind cipher
thanks! I think from what i understand we would need to create mandates by passing USD instead of INR, I'm confused about the amount stuff. And I assume we would need to ask all of our customers to re-add their cards once we do change it for a new mandate to be established?
arctic harness
Yeah, you specified inr for the currency when you created the Setup Intent in this request: https://admin.corp.stripe.com/request-log/req_xaP1M5sssx1sr5
Then you tried to use it with a USD payment.
The currencies don't match, so you got the error.
kind cipher
ah ok, so if I want to charge in USD, then the mandate options need to be something like this? payment_method_options={ "card": { "mandate_options": { "reference": "{{REFERENCE}}", "description": "{{DESCRIPTION}}", "amount": 20000, "currency": “usd”, "start_date": 1675238400, "amount_type": "maximum", "interval": "month", "interval_count": 1, "supported_types": ["india"], }, }, },
20000 (200 USD) would be pretty close to the 15,000 INR amount and the higher amount will just be ignored I guess?
arctic harness
Yes, I think so. Or you'll get an error if you try to charge too much.