#JRS
gaunt coral
solar fiber
We're here to help developers with code/integration questions using the SDKs and APIs. Do you have a question i can help with?
For general support you should reach our to our support team: https://support.stripe.com/contact
quick frost
Yes, WEll i have a client's website setup
and when we are trying to make the payment
It doesn't go through
Could you please help
solar fiber
Can you share the request/payment ID so I can look?
Is this an issue you're having generally, or a specific instance?
quick frost
No well there's no payment id for that. stripe is integrated on the website. so it doesn't take it
When we enter the card info and press submit the web page slides upside
solar fiber
Do you have any errors or other concrete details from your debugging and log investigations? I can't really help without that.
quick frost
Please visit this site
and if you look under the banner you'll see supporter option
solar fiber
Is this in live mode or test mode?
quick frost
test mode
solar fiber
Looks like live mode
decline_code: "live_mode_test_card"
You can access the request log here:
https://dashboard.stripe.com/acct_1N8t1FBMCWsSNuAU/logs/req_oVjaVIi1Zu6Jqi?t=1691695356
If you're encountering errors in live mode but can't share any technical details/examples of that, please contact our support team to have them help you investigate live/real payments failing:
https://support.stripe.com/contact